Terms of Service

These Terms govern your access to and use of PostPigeon, a social media planning and publishing product owned and operated by Gladiolus Limited (“PostPigeon”, “we”, “us”, or “our”). PostPigeon is a product and trading brand of Gladiolus Limited, its holding and operating company. PostPigeon is not a separate legal entity; Gladiolus Limited is the contracting party.

By creating an account or using PostPigeon, you agree to these Terms. If you do not agree, do not use the Service.

You must be at least 18 and legally able to accept these Terms. You must provide accurate information, keep your credentials secure, and promptly tell us if you suspect unauthorised access.

If you use PostPigeon for an organisation, you confirm that you have authority to bind that organisation and to connect and manage its social accounts.

PostPigeon may provide drafting, media storage, calendars, scheduling, publishing, analytics, collaboration, automations, APIs, integrations, and AI-assisted tools. Available features, channels, limits, and provider support may change.

Free, beta, preview, or experimental features may be incomplete, restricted, changed, or withdrawn without notice.

You must have permission to connect each account and to publish, retrieve, or manage content through it. Your use of a connected platform remains subject to that platform’s own terms, privacy policy, technical limits, and enforcement decisions.

Platforms may reject, delay, alter, rate-limit, remove, or fail to publish content. They may change or withdraw APIs without notice. PostPigeon cannot guarantee that a scheduled post will be accepted or displayed.

You can disconnect an integration through PostPigeon and may also need to revoke access through the platform’s own permissions page.

You retain ownership of content you submit. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, adapt technically, transmit, and display that content only as reasonably needed to operate, secure, support, and improve the Service and carry out your publishing instructions.

You must have all rights, permissions, releases, and lawful bases needed for your content. You are responsible for accuracy, legality, advertising disclosures, intellectual-property rights, privacy rights, platform rules, and consent from anyone featured or identified.

You are responsible for checking content, target accounts, dates, time zones, links, media, accessibility, disclosures, and audience settings. Internet outages, expired authorisations, provider reviews, processing delays, or faults may affect delivery.

Analytics depend on information supplied by third-party platforms and may be delayed, incomplete, estimated, or changed. PostPigeon is not an archival or guaranteed-delivery service; keep independent copies of important content and records.

AI output may be inaccurate, incomplete, unsuitable, repetitive, biased, or legally restricted. You must review it before use and remain responsible for anything you publish.

Do not submit confidential, sensitive, regulated, or third-party personal information to an AI feature unless you are authorised to do so and understand how the feature processes it.

You must not use PostPigeon to:

• break the law, infringe rights, impersonate, or mislead;
• publish spam, scams, malware, unlawful harassment, or harmful content;
• access accounts, systems, content, or data without authority;
• bypass security, provider restrictions, or usage controls;
• interfere with the Service or attack another system;
• upload malicious code; or
• resell or provide the Service to others without our written agreement.

If paid plans are offered, prices, billing periods, limits, renewal terms, and trial conditions will be shown before purchase. Subscriptions renew automatically until cancelled unless stated otherwise. Taxes may apply.

Refunds are provided where required by law or expressly stated at purchase. We may change pricing for future billing periods after giving applicable notice.

We may send service messages such as security alerts, publishing failures, receipts, and important account notices. Optional marketing can be unsubscribed from at any time.

PostPigeon depends on third-party platforms, hosting, communications, storage, analytics, AI, payment, and infrastructure providers. We do not control their availability, security, policies, content, or decisions.

Except for your content and third-party materials, Gladiolus Limited owns or licenses the PostPigeon branding, product presentation, and original materials we contribute.

Our handling of personal data is described in the PostPigeon Privacy Policy.

Where PostPigeon processes audience, follower, customer, message, or other third-party personal data on your instructions, you are responsible for having a lawful basis, providing required notices, and respecting those individuals’ rights.

You may stop using the Service at any time. We may restrict or terminate access where reasonably necessary to address a breach, security risk, legal requirement, provider restriction, non-payment, or harm to users, platforms, or infrastructure.

On termination, publishing instructions may stop and access to stored content may end. Export anything you need before closing your account.

The Service is provided “as is” and “as available”. We do not guarantee uninterrupted operation, perfect security, error-free scheduling, provider acceptance, analytics accuracy, or preservation of content.

Nothing excludes liability that cannot lawfully be excluded. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, lost profit, lost opportunity, loss of data, provider action, failed publication, account restriction, or content published using your account.

Where liability can lawfully be limited, our total aggregate liability connected with the Service is limited to the greater of GBP 100 or the amount you paid us for PostPigeon during the 12 months before the event giving rise to the claim.

We may update these Terms and will take reasonable steps to notify users of material changes where appropriate. If a provision is unenforceable, the remaining provisions continue. Failure to enforce a provision is not a waiver.

These Terms are governed by the laws of England and Wales, subject to mandatory rights that apply in your country. The courts of England and Wales have jurisdiction except where consumer law provides otherwise.

Gladiolus Limited
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England
Legal: [email protected]